Money Back Guanntee

Return & Refund Policy

At Monclaire Jewelry, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee to help ensure you only pay for the jewelry you truly love.

30-Day Money-Back Guarantee

You may request a return for eligible items within 30 days of delivery. Once we receive and inspect the returned item, we will process your refund in accordance with the terms of this policy.

Eligibility for Returns

To be eligible for a return and refund:

  • The return request must be submitted within 30 days after the item is delivered.
  • The item must be returned in its original condition.
  • The item must not show signs of excessive wear, damage, alteration, or misuse.
  • Original packaging, certificates, and any included accessories should be returned whenever possible.

We reserve the right to deny a return or issue a partial refund if the returned item does not meet these conditions.

How to Request a Return

Returning an item is simple:

Step 1: Contact Us

Contact our customer support team and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Step 2: Receive Return Instructions

Our team will review your request and provide detailed return instructions, including the return shipping address.

Step 3: Ship the Item

Carefully package the item and send it to the address provided by our support team.

Step 4: Inspection and Refund

Once we receive your return, we will inspect the item to confirm it meets the return eligibility requirements.

Refund Process

After the returned item has been received and approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • You will receive a confirmation once the refund has been processed.
  • Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging, if applicable

We will work with you to provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items may not be eligible for return unless required by applicable law:

  • Personalized or custom-made jewelry
  • Items marked as final sale or non-refundable at the time of purchase
  • Products damaged due to misuse, negligence, or unauthorized alterations

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item received was defective;
  • The item received was damaged during transit; or
  • An incorrect item was sent.

Any applicable shipping charges from the original order are generally non-refundable unless otherwise required by law.

Need Assistance?

If you have any questions about our Return & Refund Policy or need help with a return request, please contact our customer support team through the contact information available on our website.

Monclaire Jewelry
Because finding the perfect piece should always be a worry-free experience.