Money Back Guanntee

Shipping Policy

At Monclaire Jewelry, we want you to know exactly when to expect your order. Below is a breakdown of our processing and shipping timelines.

Made-to-Order Items (Custom Engagement Rings, Wedding Bands, Personalized Pieces)

  • Processing time: 10–18 business days. Each piece is individually handcrafted to your exact specifications (metal, stone, ring size, engraving), so we take the time to get every detail right before it ships.
  • Shipping time: 3–6 business days via expedited courier, fully insured with signature required upon delivery.
  • Total estimated time from order to delivery: approximately 13–24 business days.

Ready-to-Ship Items (In-Stock Jewelry)

  • Processing time: Within 5 business days of your approved order.
  • Shipping time: 3–6 business days via expedited courier, fully insured with signature required upon delivery.
  • Total estimated time from order to delivery: approximately 8–11 business days.

Free shipping is included on all orders. Delivery times are estimates and may vary depending on customs processing (for international orders such as Canada) and other factors outside of our control.

Customs & Duties

For orders shipping outside the US (including Canada), customs processing and import duties are managed by our shipping partners. If any customs charges apply, the courier may contact you directly.

Return & Refund Policy

At Monclaire Jewelry, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee to help ensure you only pay for the jewelry you truly love.

30-Day Money-Back Guarantee

You may request a return for eligible items within 30 days of delivery. Once we receive and inspect the returned item, we will process your refund in accordance with the terms of this policy.

Eligibility for Returns

To be eligible for a return and refund:

  • The return request must be submitted within 30 days after the item is delivered.
  • The item must be returned in its original condition.
  • The item must not show signs of excessive wear, damage, alteration, or misuse.
  • Original packaging, certificates, and any included accessories should be returned whenever possible.

We reserve the right to deny a return or issue a partial refund if the returned item does not meet these conditions.

How to Request a Return

Returning an item is simple:

Step 1: Contact Us

Contact our customer support team and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Step 2: Ship your return

Once your return request is approved, please ship your item to our returns address below. Include your order number and reason for return inside the package so we can process it promptly.

Monclaire Jewelry — Returns Department
c/o Lyna Ha
402 N Flower Street
Orange, CA 92868
California, United States

Step 3: Inspection and Refund
Once we receive your return, we will inspect the item to confirm it meets the return eligibility requirements.

Refund Process

After the returned item has been received and approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • You will receive a confirmation once the refund has been processed.
  • Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging, if applicable

We will work with you to provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items may not be eligible for return unless required by applicable law:

  • Personalized or custom-made jewelry
  • Items marked as final sale or non-refundable at the time of purchase
  • Products damaged due to misuse, negligence, or unauthorized alterations

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item received was defective;
  • The item received was damaged during transit; or
  • An incorrect item was sent.

Any applicable shipping charges from the original order are generally non-refundable unless otherwise required by law.

Need Assistance?

If you have any questions about our Return & Refund Policy or need help with a return request, please contact our customer support team through the contact information available on our website.

Monclaire Jewelry  

Because finding the perfect piece should always be a worry-free experience.