SHIPPING and INSURANCE
Free Shipping Worldwide*
If you have a special request regarding shipping, please contact us prior to placing an order at contact@themonclaire.com
Lead Time
Most of our products are made to order, and require approximately 10-18 days to craft. Ready to Ship items can usually be shipped within four (5) business days (excluding certain holidays) of your approved order. Once crafted we will ship the piece via one of our major expedited shipping providers. Please note that severe weather conditions may impact these timeframes. You agree that The Monclaire is not liable for any delay caused by weather conditions or similar events outside of The Monclaire or its shipping providers’ reasonable control.
Customs
Customs processing and import duties are managed by our shipping service providers, such as, FedEx, DHL, USP, etc. They may reach out to you to let you know about any customs charges you have to pay. If you need help or documents to facilitate custom processing, please contact us; we’re happy to offer our assistance.
Expedited Shipping
We ship most of our orders using Priority Shipping. Once your item has been shipped, use the provided tracking number to track your purchase.
Insured
Once you’ve made an order, you can rest calm knowing your purchase is protected. The Monclaire insures each and every shipped item for its full value while on its way to you. Your piece is protected against theft, losses and damages – all at no extra cost to you. We recommend you only utilize The Monclaire’s shipping services when shipping your order. The Monclaire is not responsible for any shipments that go missing or are stolen if you use shipment services not insured by The Monclaire.
Delivered to Your Door
Your purchase will ship directly to your address so you can receive it from the comfort of your home. For your protection, orders require a signature upon delivery.
Change of Shipping Address
We can change your shipping address only until the point that your order is ready to ship. Your order is ready to ship when you receive a tracking email. Once your order is ready to ship, we cannot guarantee that your request to change your shipping address can be honored. This is the case for both new orders and orders coming out of our repair workshop. Please note, depending on the change in shipping address, you may incur additional tax fees that will be invoiced to you. In the event that the difference in taxes is less than the original charge for shipping taxes, you will receive a refund for the difference.
(*) The Monclaire free shipping does not cover any Taxes and Fees that may be applicable to your purchase. Please carefully review our Price and Payment policy here.
MONEY BACK and WARRANTY
Unique Shopping Experience
The Monclaire is all about making your jewelry purchases easy and fun. Here’s what your shopping experience with us will look like.
A 30-Day Money-Back Guarantee
Received an item you didn’t like? No problem. We’ll help you ship it back to us and process a refund after reviewing the item. At The Monclaire we want to do our best to ensure you’ll only ever pay for the items you fall in love with. You can learn more by visiting our Return policy here.
Each Purchase Comes with Free Extras
We include 2 extra items with every purchase. First, an appraisal that you can show to an insurer (or jeweler) to verify the ring’s worth. Second, a state-of-the-art box to surprise and delight yourself or someone special.
A Lifetime Warranty
We will care for your jewelry for a lifetime. You can learn more about visiting our lifetime warranty page. Included services range from rhodium plating to free prong re-tightening.
Free Shipping & Free Shipping Insurance
We use world-class companies like FedEx and DHL to process and ship your purchases, so any item you buy is safe in transit on its way to you. We also insure your items free of charge to give you extra piece of mind. You can learn more about our free shipping policy here.
Make Any Jewelry You Want
Use our custom jewelry tools to make your own jewelry using tens of thousands of possible combinations. Choose your own metal, stone shape and size, setting and more – and we’ll make the jewelry you want for you.
CONFLICT FREE DIAMONS
Conflict Free Diamonds
At The Monclaire, we are committed to stopping the diamond trade conflict. Together with our vendors, we work to the standards laid out in the Kimberley Process and US law.
Our Policy on Diamonds
We make sure that all the diamonds we buy and use are certified under the Kimberley Process. So far, we have had no cases of conflict diamonds being used in our jewellery. If such a case were to happen, we would immediately stop collaborating with the vendor and look to pursue legal action.
Our Policy on Gold
We work with certified, ethical mines and gold resellers. We do not do business with organizations that do not meet our social, environmental and human rights standards. Where possible, we always strive to use recycled gold.
Our Screening Process
We screen our suppliers to make sure they offer no conflict diamonds or dirty gold. We do this by looking at their past purchase and sale histories, as well as carrying out our own primary research.If you want to let us know about a diamond or metal seller who works with unethical suppliers, please use this form immediately.
CONFLICT FREE DIAMONS
Conflict Free Diamonds
At The Monclaire, we are committed to stopping the diamond trade conflict. Together with our vendors, we work to the standards laid out in the Kimberley Process and US law.
Our Policy on Diamonds
We make sure that all the diamonds we buy and use are certified under the Kimberley Process. So far, we have had no cases of conflict diamonds being used in our jewellery. If such a case were to happen, we would immediately stop collaborating with the vendor and look to pursue legal action.
Our Policy on Gold
We work with certified, ethical mines and gold resellers. We do not do business with organizations that do not meet our social, environmental and human rights standards. Where possible, we always strive to use recycled gold.
Our Screening Process
We screen our suppliers to make sure they offer no conflict diamonds or dirty gold. We do this by looking at their past purchase and sale histories, as well as carrying out our own primary research.If you want to let us know about a diamond or metal seller who works with unethical suppliers, please use this form immediately.
